Frequently Asked Questions

We here at item America strive to create long-lasting relationships with both new and existing customers.
Should you ever have an question, comment or concern, feel free to reach out to us directly.

In this section, you will find some Frequently Asked Questions (FAQ) that may help you get the information you need more quickly.
Of course, if you don’t find the answer to your question here, feel free to contact us at:


I have a project that is more involved than I was expecting. Can I get help from item?2021-11-01T07:04:01-06:00

Depending on the size and scope of your project, you have various options.

item offers online configurators where you can easily design what you need and the programs will provide you with a sketch, CAD data and bill of materials.

      • The item Engineeringtool is a full-function and free-of-charge designing tool that allows even novice users to quickly design a solution.
      • There are additional configurators for more specific needs including:

Customers have the choice of having their design built by item’s team of experts or the design can be shipped as a kit for the customer to assemble.
item also offers full engineering services for a complete design-build solution.

I only see six (6) foot profile lengths or shorter in the item Online Shop. Are longer profile lengths available?2022-10-25T02:44:15-05:00

Due to the package dimension requirements for ground shipped packages, six-foot lengths are the maximum length we can ship.
If you are in need of longer profile pieces, they are considered freight and different arrangements must be made.
Please contact our inside sales team at sales@item24.mx to order the sizes you need.

How long will shipping typically take?2022-10-25T02:44:11-05:00

Depending on your location, you can expect your order to arrive two (2) to seven (7) business days once your tracking information has been posted.

Will I get tracking information when my order is shipped?2022-10-25T02:44:07-05:00

You will receive an email with your tracking information once the order is shipped.

Where do you currently ship?2022-10-25T02:44:05-05:00

The exact shipping location will be added soon…

What do you charge for shipping?2022-10-25T02:44:51-05:00

Depending on the weight and dimension of your order as well as your location the shipping charges will be calculated during check-out.

I received my order but it was wrong. What do I do?2022-10-25T02:43:59-05:00

Email us at sales@item24.mx and provide your order number and order list.
Then tell us what part of your order was incorrect and we will work with you to make sure you get what you need!

Once my order is placed, how long before it is shipped?2022-10-25T02:43:57-05:00

item works hard to ship as quickly as possible!
Your order should ship within two (2) business days of payment.

Will I receive confirmation when my order has been placed?2022-10-25T02:43:53-05:00

Yes. You will receive an email acknowledging that payment has been received and your order is being processed.

What forms of payment does the item Online Shop accept?2022-10-25T02:43:53-05:00

Most major credit cards (Visa, Mastercard, American Express, etc.) and PayPal are accepted forms of payment.

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